ISNAP Privacy Policy

Effective Date: Jan 2nd, 2024

At ISNAP, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, share, and protect the personal and business information provided by our sellers and platform users through our website, IBAS AI Tool, logistics dashboard, and associated services.

By using our website and services, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information from you during onboarding and service delivery:

a) Business Information

● Company Name

● GST Number

● Brand Ownership Documents

● Bank Details for Payment Reconciliation

● Product Data (SKU, pricing, MRP, specifications)

● Shipping and Warehouse Addresses

b) Personal Information

● Contact Name

● Email Address

● Phone Number

● Designation and Identification (for KYC verification)

c) Usage Data

● Website usage behavior

● IP address, browser type, device identifiers

● Platform usage through IBAS AI dashboard

● Pages visited and actions taken (login, uploads, analytics, etc.)

2. How We Use Your Information

The information collected is used strictly for legitimate business purposes, including:

● Onboarding sellers on national and international eCommerce and quick commerce platforms

● Managing product listings, pricing, inventory, orders, and returns

● Executing digital marketing and SEO campaigns

● Designing and managing your eCommerce store

● Analyzing performance metrics using IBAS AI

● Facilitating logistics services and delivery

● Processing payments and reconciliations

● Sending business reports, updates, alerts, and customer service communication

● Improving our service offerings and automation tools

3. Information Sharing

We do not sell or rent your personal or business data to third parties. However, we may share necessary information with:

● Authorized eCommerce platforms (e.g., Amazon, Flipkart, Walmart) for account creation and maintenance

● Logistics and courier partners for shipment management

● Payment gateways and reconciliation services

● Legal or regulatory authorities, if required by law

● Technology service providers who enable the functioning of our AI tools and dashboards (under strict confidentiality agreements)

4. Data Security

We implement industry-standard security protocols to protect your data:

● SSL encryption across all data exchanges

● Secure hosting environments and firewalls

● Controlled user access to sensitive systems

● Regular audits and monitoring to prevent unauthorized access

Despite these efforts, no online system is 100% secure. We encourage users to keep their login credentials confidential and report any suspicious activity immediately.

5. Cookies and Tracking Technologies

We use cookies, tracking pixels, and analytics tools to understand user behavior, improve user experience, and support performance enhancements across the website and IBAS AI dashboard. You may disable cookies through your browser, though it may limit some features.

6. Data Retention

We retain your data for as long as:

● You are an active seller or service user

● It is necessary to fulfill our business obligations and comply with laws

● You do not request deletion of your data in writing

After disengagement, we retain only the data required for legal, accounting, and tax purposes.

7. Your Rights

As a seller or user of ISNAP services, you have the right to:

● Access the information we hold about you

● Request corrections or updates to your data

● Request deletion of your data (subject to contractual or legal obligations)

● Withdraw consent for marketing or non-transactional communication

To exercise any of these rights, please email us at support@isnap.online.

8. Children’s Privacy

Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect information from minors. If you believe we have inadvertently collected such data, contact us immediately for removal.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes your agreement to the revised policy.

10. Third-Party Links

Our website may contain links to third-party websites. ISNAP is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

11. Contact Us

If you have questions about this Privacy Policy or our data handling practices, please contact us:

📧 Email: support@isnap.in

📞 Phone: +91 9052640916

🌐 Website: www.isnap.in & www.isnap.online